Support
How can we help?
Email us or message us on Zalo. We usually reply within one working day.
Reporting a problem?
Include these and we can help faster.
Which app
TeachersDeck, StudentDeck, ParentDeck or AdminDeck, and the version number from its Settings or About screen.
Where you use it
Your browser or device, and whether it runs in a tab, as your Chrome new tab, or in ClassIn or Canvas.
What happened
What you did, what you expected, and what you saw instead. A screenshot helps a lot.
Quick answers
Is TeachersDeck Suite free?
A free plan covers the everyday classroom tools. Pro unlocks the full widget set with a licence key, and Enterprise solutions are available for schools.
Do students need an email address or account?
No. Students join a class with a class code and a PIN, with no email address and no personal account.
Where is classroom data stored?
A teacher's classroom data is stored on their own device. Cloud features are optional, and a student's journal never leaves their device.
Do I need to install anything?
No install wizard. Open TeachersDeck in a browser, or load it as your Chrome new tab.
Can I try it before I buy?
Yes. The live demo runs every app in your browser with sample data, and schools can ask for a 30-day free pilot.
Still stuck?
Send us a message and we'll help you sort it out.